Terms & Conditions

1. Service Access

• Ensure the vehicle is accessible at the scheduled time
• Understand that if access is not provided, the service may be marked as completed or rescheduled

2. Vehicle Condition

• Confirm there are no valuables, cash, documents, or electronics left inside the vehicle
• Understand that Ezy is not responsible for the loss of personal belongings left in the vehicle

3. Service Scope

• Ezy provides eco-friendly waterless car and bike cleaning services
• Service includes exterior cleaning; interior cleaning depends on the selected package
• Heavy dirt, mud, or stains may not be fully removable in one session
• Service is limited to accessible parking locations

4. Time Flexibility

Service timing may vary slightly due to traffic, weather, or operational reasons.

5. Rescheduling & Cancellation

• Customers must inform Ezy at least 2 hours before the scheduled service for cancellation or rescheduling
• Late cancellations may be charged or counted as a completed service
• No refunds are provided once the service is completed
• In case of service issues, customers must report them within 24 hours
• Approved refunds, if any, are processed within 5 to 7 working days

6. Subscription Plans

• Services follow the selected plan schedule
• Missed services caused by customer unavailability may not be compensated
• Subscription plans are non-refundable once activated, except in special cases approved by Ezy

7. Damage & Liability

Ezy takes utmost care while servicing vehicles. The following liability rules apply:

• Pre-existing damage must be informed before service begins
• Ezy is not responsible for existing scratches or dents
• Ezy is not responsible for electrical or mechanical failures
• Ezy is not responsible for items left inside the vehicle
• Any damage claim must be reported within 24 hours and should include proof
• If liability is proven, Ezy's maximum responsibility is limited to the amount paid for the relevant service

8. Service Area

Services are limited to the operational area defined by Ezy.

9. Safety & Cooperation

Customers must cooperate with service staff and ensure a safe working environment.

10. Payment Terms

• Payment must be completed at the time of booking or as per the selected payment method
• Subscription plans are billed in advance
• Failed payments may lead to service suspension
• Prices are subject to change with prior notice

11. Privacy

Your use of our services is also governed by our Privacy Policy.

12. Confirmation

By proceeding with a booking, you confirm that you have read and agreed to these terms.

13. Contact Information

Ezy India LLP

Phone: +91 7019944984